Returns & Exchanges
At Bondi Sands, we want you to be completely glowing with your purchase, which is why we offer a 30-day return policy for unused and unopened products. If you are not satisfied with your order, our dedicated customer care team is here to assist you with a seamless exchange or refund process.
Check Eligibility
Ensure your items are in their original, unopened packaging and were purchased directly from our official website within the last 30 days.
Contact Support
Email our customer care team with your order number and reason for return to receive your unique Return Authorization number and shipping instructions.
Pack and Post
Securely package your items to prevent damage during transit and send them back to our warehouse using a trackable shipping service.
Refund Processing
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing